The Services page in the ConnectWise® Manage™ integration with OneView allows you to configure and send Real-Time Protection alerts to your ConnectWise Manage console as a service ticket. This article explains how to configure ticketing on the Services page.
To have events create tickets in ConnectWise Manage, you must have authenticated the integration using API keys. For instructions, see Setup page in the ConnectWise Manage integration with OneView.
- On the left navigation menu, click Integrate.
- Click the Setup or Configure button on the ConnectWise Manage card. A new panel displays the Manage integration.
- Select the Services tab. Configure the ticketing settings using the table values below.
- Click Save.
Ticket settings
| Name | Description |
|
Ticket Default |
Toggle on to enable service desk integration for endpoints automatically linked to a ConnectWise Manage company. |
|
Service Ticket Details
|
Select these options to determine the required categorizations for incoming tickets. Values for each option are pulled from your ConnectWise Manage console. |
|
Ticket Alerts
|
Select these options to determine the threat type you receive tickets for in your console. |
|
Suspicious Activity
|
Select these options to determine the suspicious activity level to receive tickets. |
|
Endpoint Alerts
|
Select these options to provide ticket information on added and removed endpoints. |
|
Device Control and DNS Filtering Alerts
|
Select these options to provide ticket information on devices, DNS rules, and apps blocked on endpoints. |
|
Vulnerability and Patch Management Alerts
|
Select these options to determine the software information found for vulnerabilities, patches, and updates available. |
Return to the OneView integration with ConnectWise Manage.