Update definitions for Windows in ConnectWise Automate

The OneView integration with ConnectWise® Automate™ provides the ability to update virus definitions within your ConnectWise Automate console.

Update definitions for Windows

1. Open your ConnectWise Automate Console, then select System Dashboard.
2. Select Config, then click Configurations.
3. Navigate to the Virus Scan tab and complete the information for the following fields below:
   • Program Location: C:\Program Files\Malwarebytes Endpoint Agent\MBCloudEA.exe
   • AP Process: mbcloudea
4. Verify the same AP process and Program location are showing under processes on your computer.
5. Select Commands, then select Inventory, then click Resend everything.
6. When completed, select Profile icon, then click Reload system cache.
7. Close the ConnectWise console and open it again. Verify that OneView is now displayed under the Antivirus tile in your console.
   • Note: It may take 5-10 minutes for OneView to appear under Antivirus Tile.

Troubleshooting steps

If the console doesn't update, follow the steps below:

1. Open your ConnectWise Console, then select System Dashboard.
2. Select Config, then click Configurations.
3. Navigate to the Startup Scan tab and complete the information for the following fields:
   • Location: C:\Program Files\Malwarebytes Endpoint Agent\MBCloudEA.exe
   • Location Type: HKey Current User
   • Remove Method: Delete Value
4. Click Save. 
5. Select System, then click Solutions, and click Plugin Manager. 
6. Under Advanced Settings, select Reload Plugins, then click Reload DBAgent Plugins.
7. Close the ConnectWise console and restart the application after 5-10 minutes. Verify that OneView is now displayed under the Antivirus tile in your console. 

Return to OneView and ConnectWise Automate integration.