Update product subscriptions in OneView

Manage and update your product information in OneView when changes are required for a site subscription. This article describes how to update product subscriptions or extend trial subscriptions for OneView sites. 

Note: For steps to update a bundle subscription, see Manage OneView sites with bundle subscriptions.

Update subscription

1. In the left navigation pane, click Manage > Sites.
2. Click the Site name for the site you want to update. This expands the site information.  
3. Under Subscriptions, click Manage subscription.
4. Select Manage subscription.
5. In the Manage Subscriptions pop-up window, enter the following:
   • Device types: Select to protect only Workstations, or Workstations & Servers.
   • Protection Level: Set the max protection level that should be applied to endpoints. For more information, see Usage Based Billing FAQ.
   • License allocations: Set the estimated number of devices you’d like to allocate for each protection level. You will be billed for only the endpoints deployed. To create a notification for when the estimated number of devices is exceeded, see Setup notifications in OneView. 
6. Click Next. 
7. In the Add-ons window, click the Add-on toggle you want to enable. If an Add-on is enabled, enter the following: 
   • Enter the number of endpoints you would like to allocate: Set the number of devices you’d like to allocate for the Add-on. The number of allocated endpoints is solely used for notifications. 
     Note: For accounts billed upfront, you can only allocate endpoints based on your purchased license amount.
   • All endpoints with deployed add-ons will incur additional monthly charges: Check mark this option to approve the add-on module purchase for endpoints.
8. Click Save.

Note: If the account is subscribed to Managed Detection and Response (MDR), you can add it to your subscription and configure it before the Add-ons step. For more information, see Configure Managed Detection and Response in OneView.

Update trial

1. In the left navigation pane, click Manage > Sites.
2. Click the Site name for the site you want to update. This expands the site information.  
3. Under Subscriptions, click Manage subscription.
4. Select Manage trial.
5. In the Manage Subscriptions pop-up window, enter the following:
   • Subscription type: Change between a 15 day or 30 day trial.
   • Automatically convert to paid at the end of the trial: Allow the trial to automatically switch to a paid subscription. This occurs at 11:59:59PM GMT on the end date of the trial.
   • Device types: Select to protect only Workstations, or Workstations & Servers.
   • Protection Level: Set the max protection level that should be applied to endpoints. 
     Note: Incident Response is not available for servers or trials
   • License allocations: Set the estimated number of devices you’d like to allocate for each protection level. You will be billed for only the endpoints deployed.
6. Click Save.

Extend expired trial subscription

If a trial was not configured to automatically convert to a paid subscription, expired trials can be extended by clicking Extend trial in the Manage subscription section on your site's page. This provides additional time on a subscription for users without initiating a paid subscription on the site.

The extended duration uses the same period as the initial trial subscription and can only be used once. Once the extension is used, the trial can only be converted to a paid subscription or removed from the site.  

Convert a trial to paid subscription

1. In the left pane, click Manage > Sites.
2. Click the row of the site you want to add a subscription to. This expands the site's information page; click Manage subscription.
3. Click Convert trial to paid.
4. In the confirmation window, select the subscription to convert.
5. Click Accept.

This process can be configured to occur automatically at 11:59:59PM GMT on the end date of the trial by checking the Automatically convert to paid at the end of the trial option.

Cancel subscription

At the bottom of the manage subscription options, administrators can cancel a subscription entirely for an account. This stops a subscription on an account but keeps the endpoint agent installed on all managed devices. Doing so removes all real-time protection services but keeps the agent running on endpoints in case the subscription is renewed. 

To cancel a subscription, go to the Sites page then click on a site name. From there click Manage subscriptions > Cancel subscription.