Use the Account page in Nebula to view your subscription and billing information. To access the Account page, click your display name > Account.
Manage subscriptions
Check the type and usage details of your subscription:
- Status: Shows whether the subscription is active or expired.
- Expires on: The expiration date.
- Seats used: The number of seats in use out of your seats purchased.
Note: The license key has moved to the bottom of the Download Center > Advanced tools page. If you are unable to locate your license key, contact Support.
Manage billing and view purchase history
The billing section on the Account Page has different settings depending on whether you purchased a bundle or individual subscriptions.
Bundles
If you purchased a bundle from the website, any Super Admin can make changes to the account by clicking Manage billing. This opens a portal that allows you to download invoices, change payment methods, view the billing address, and change the auto-renewal status.
To upgrade your bundle to a higher tier and get in touch with Sales, click Request upgrade.
Individual subscriptions
The account owner has the ability to manage the following settings for subscriptions that are not bundled together:
- Turn on/off auto-renewal: Enable or disable auto-renewal on your account.
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Add new payment method: Click the
and complete the form to add a new payment method.
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Remove payment method: Click the ellipsis icon
and click Remove to delete the selected payment information. To update payment information, remove and add a new payment method. Auto-renewal must be disabled before the primary payment method can be removed.
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Select primary payment method: Click the ellipsis icon
They can also view the following details about the account's purchase history:
- Date: Purchase completion date.
- Subscription ID: Unique subscription number used to identify the purchase.
- Payment method: Payment method used to complete the purchase.
- Order type: Filter by orders completed from the online store or by our sales team.
- Amount: Total purchase amount for the order.
- Actions: Last action performed on the order.