We've identified incidents where Trend Micro's business products conflict with OneView. In some incidents, Trend Micro products block installations, updates, and other operations related to OneView. These products will work side by side with the correct exclusions in place. To help prevent conflicts between Trend Micro and OneView products, add mutual exclusions to the settings in both security software using the instructions below.
For more information on OneView exclusions, see Overview of exclusions in OneView.
Configure policy scan settings in Trend Micro
Follow the steps below to configure Trend Micro's policy scan settings to prevent any exclusion conflicts with OneView.
- Open the Trend Micro application.
- Click POLICIES > click the policy you wish to configure.
- In the Configure Policy menu, click Scan Settings.
- Under Real-Time Scan, click Configure Settings.
- In the Real-Time Scan Settings menu, select Created or modified.
- Click OK > click Save.
Now you may proceed to add exclusions.
Set exclusions in Trend Micro
Follow the steps below to add your OneView software to Trend Micro's exclusions.
- Open the Trend Micro application.
- You will need to exclude our programs in each of the next 3 layers. Refer to Network access requirements and firewall settings for OneView for more information.
- In Trend, navigate to Trusted Program List Settings and add the exclusions for our programs.
- Go to Behavior Monitoring Settings, then add the OneView files to the list of Approved Programs.
Files by path
- C:\ProgramData\Malwarebytes\MBAMService\*
- C:\ProgramData\Malwarebytes Endpoint Agent\*
- C:\Program Files\Malwarebytes Endpoint Agent\*
- C:\Program Files\Malwarebytes\Anti-Malware\*
Folders by path
- C:\Program Files\Malwarebytes Endpoint Agent\*
- C:\Program Files\Malwarebytes\Anti-Malware\*
- C:\ProgramData\Malwarebytes Endpoint Agent\*
- C:\ProgramData\Malwarebytes\MBAMService\*
Set exclusions in OneView for Trend Micro OfficeScan XG
- C:\*\Trend Micro\**
- C:\Windows\system32\drivers\tmactmon.sys
- C:\Windows\system32\drivers\tmcomm.sys
- C:\Windows\system32\drivers\TMEBC64.sys
- C:\Windows\system32\drivers\tmeevw.sys
- C:\Windows\system32\drivers\tmevtmgr.sys
- C:\Windows\system32\drivers\tmlwf.sys
- C:\Windows\system32\drivers\tmnciesc.sys
- C:\Windows\system32\drivers\TMUMH.sys
- C:\Windows\system32\drivers\tmusa.sys
- C:\Windows\system32\drivers\tmwfp.sys
- C:\Windows\system32\tmumh\*
- C:\Windows\sysWOW64\tmumh\*
- C:\Windows\system32\DriverStore\FileRepository\*
- C:\Windows\appcompat\Programs\Install\*
- C:\Windows\INF\Perf_iCrcPerfMonMgr\*
Set exclusions in OneView for Trend Micro OfficeScan Apex
- c:\*\Trend Micro\**
- c:\Windows\system32\dgagent\DSAGENT.exe
- c:\Windows\system32\ShowMsg.exe
- c:\Windows\System32\drivers\acdriver.sys
- c:\Windows\System32\drivers\acdriverhelper.sys
- c:\Windows\System32\drivers\tmescore.sys
- c:\Windows\System32\drivers\tmesflt.sys
- c:\Windows\System32\drivers\tmesutil.sys
- c:\windows\TMiACAgentSetup.log