If an endpoint is not displaying on the endpoints page of the OneView console, this indicates one of the following:
- Installation was not successful and the Endpoint Agent did not start.
- The endpoint has been deleted, in which case the Event log should be reviewed.
- Communication of the Endpoint Agent is being blocked.
- The Endpoint Agent has started and is communicating, but registration has failed.
- Endpoint stopped communicating and has been removed from the OneView due to inactive endpoint policy settings.
Unsuccessful installation may be due to missing network access requirements, outdated Windows certificates, or the Mac installation file was modified.
Symptoms
Cannot find the endpoint in the OneView console.
Environments
- OneView
Windows, Mac, and Linux
Cause: Endpoints running the endpoint agent require our network access domains to connect with OneView.
Resolution:
- Update your firewall with our network access requirements to validate communication with OneView. For more information, see Network access requirements and firewall settings for OneView.
- For Windows, test the connection with the endpoint Agent command line tool. For more information, see Use the Endpoint Agent Command-line tool with OneView.
- For Linux, test the connection with command line. For more information, see Commands for OneView Linux endpoints.
Windows only
Cause: Windows endpoints require certificates to connect with OneView.
Resolution: Check and update the endpoint certificates. For more information, see Windows endpoint certificates are outdated in OneView
Cause: Endpoint unable to automatically sync with OneView.
Resolution: Run the sync command with the endpoint Agent command line tool.
- EACmd.exe --syncnow
For more information, see Use the Endpoint Agent Command-line tool with OneView.
Mac only
Cause: Mac endpoints must use an unmodified .pkg file to install and connect.
Resolution: Verify the installation file wasn't renamed. For more information, see Add Mac endpoints in OneView.