Live Chat Support
In the console, initiate live chat support by clicking the Chat icon at the bottom right. You can also use the chatbot as a virtual assistant to help search the Knowledgebase.
Contact ThreatDown Support
Learn how to contact ThreatDown Support for assistance with the Nebula endpoint security platform
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How to contact ThreatDown Support for Nebula
We understand that questions can arise, and the ThreatDown Support team is here to help. Below, we've outlined all the different ways you can reach ThreatDown Support, so you can choose the method that works best for you. For a better support experience, customers should login to the console. Looking for help with OneView? Contact OneView Support.
Phone Support
In the console, select your profile in the upper right. Then select the Contact Us option to reveal your PIN number and the support phone number for your region.
Support Ticket
Sign in to the console, choose the Support option on the left navigation. If you are unable to access the console, speak with our AI chatbot to create a ticket with our support team.
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