The user profile settings allow you to change your appearance settings, enable remote assistance, and update security settings. Go to your display name > Profile.
General
The General tab allows you to change how the console looks.
Display name
Your display name is the first and last name entered when you create the user account. It shows in the upper right corner of the console.
Date and time format
These settings control how dates and times are formatted in Nebula, not the time zone itself. The default format is MM/DD/YYYY for dates and H:MM:SS A for time.
Nebula always stores data in UTC. When displaying it, Nebula automatically converts the UTC time to match your device's local time zone, so what you see reflects your computer's time zone setting, not a setting you configure in Nebula itself.
Theme
The theme is the color scheme applied to your Nebula console. There are three themes available:
- Automatic: Automatically applies the theme based on your device settings.
- Dark: A dark theme with grey and black tones and white text.
- Light: A light theme with white tones and black text.
Help button
The Chat button in the bottom right is our chatbot. The chatbot helps you find answers to common product questions or connects you with a support agent. If the button is in your way, toggle off Show the help widget to search knowledge base articles to hide or remove the chat button from the console.
Suspicious Activity page
The Suspicious Activity page shows suspicious activities found by Endpoint Detection and Response. For Endpoint Protection or Incident Response customers, toggle off Show the Suspicious Activity page to hide the page.
Remote Assistance
The Remote Assistance option allows Support to impersonate your user account. Enabling this grants Support the same level of permissions as your account. Actions taken by Support during impersonation show as actions taken by your account. The setting is automatically disabled after 72 hours or after Support impersonates the account.
Security
The Security tab allows you to protect your user account.
Change Password
This setting allows you to change your login password. Alternatively, on the login page, you can enter your email address and click Forgot Password to reset your password.
Reset Two-Factor Authentication Settings
This option allows users to reconfigure their 2FA when changing authenticator apps or phones if already logged into Nebula.
If you cannot log in to Nebula, ask another Super Admin to reset your 2FA from the Users page.
2FA recovery email
Manually set or change your recovery email for logging in with 2FA via a recovery code. Users must set a recovery email address with a different domain than their Nebula login email to request a recovery code. This provides an extra layer of security in case your login email ever gets compromised.
Session timeout settings
The session timeout setting defines how long the console can remain inactive before you are automatically logged out of Nebula. It is set to 15 minutes by default.