If you have a technical question regarding our Nebula or OneView product, contact our ThreatDown Support team.
To contact Support, log in to your cloud console and choose one of the following options:
- Phone: In the top-right, click your Profile Name > Contact Us. This displays the contact information for our Support team. The PIN ID shown must be provided when calling in for Support. If the PIN ID is invalid, your subscription may be expired.
- Chat: At the bottom-right, click the Chat icon to speak with our AI Chatbot or to connect to a live support agent. You can also ask the Chatbot to create a ticket.
- Ticket: In the left navigation, click Support to create a support. Click the button in the top right to open a new support ticket. If you already have a ticket, use this page to view the current status of your tickets.