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Troubleshoot ITDR: No alerts appearing on the dashboard

Updated: 

If no alerts appear on your ITDR dashboard after completing the initial connection, follow this article to troubleshoot the problem.

Symptoms

  • No alerts appearing on the dashboard

Cause

The integration may not be properly connected, the wrong tenant may be linked, or dashboard filters may be hiding alerts.

Resolution

  1. Navigate to Investigate > ITDR Management > Configurations > Integrations and confirm the connection status.
  2. Verify that the correct tenant is connected and actively in use.
    • If the tenant is correct and sync status looks healthy, check whether any filters or date ranges are applied to the dashboard view that might be hiding alerts.
    • If sync status shows an error or no data ingestion, investigate the connection and re-authenticate if necessary.
  3. If everything appears healthy but alerts are still absent after 48+ hours, contact Support.

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