Mobile Security for Business provides error codes and messages for connection, installation, and activation issues on Android, ChromeOS, and iOS devices. These errors and messages are stored locally on the device and can be generated and shared via a diagnostic report. To generate a diagnostic report, see Help screen in Mobile Security for Business.
Android and ChromeOS errors and messages
Error or message | Reason | Resolution |
ANDROID_ACCESSIBILITY_SERVICES_NOT_GRANTED | Permission for accessibility service access is not granted. | Grant accessibility permission if supported and enable Safebrowsing. |
ANDROID_STORAGE_ACCESS_NOT_GRANTED | Storage access permissions not granted. | Grant Mobile Security with storage access. |
ANDROID_GP_PROTECT_NOT_ENABLED | Google Play Protect is disabled. | Enable Google Play Protect. |
ANDROID_PASSWORD_PROTECTION_NOT_ENABLED | No Device PIN, Pattern, or Password. | Enable a Device PIN, Pattern, or Password. |
ANDROID_DEVICE_ENCRYPTION_NOT_ENABLED | Device Decryption is disabled. | Enable Device Decryption. |
ANDROID_NFC_ENABLED | Near Field Communication (NFC) is enabled. | Disable NFC. |
ANDROID_HIBERNATION_MODE_NOT_GRANTED | Hibernation mode permissions not granted. | Grant Mobile Security with hibernation mode permissions. |
ANDROID_BATTERY_OPTIMISATION_ENABLED | Battery optimization permissions granted. | Disable battery optimization for Mobile Security. |
ANDROID_SYSTEM_ALERT_NOT_GRANTED | System alert permissions not granted | Grant Mobile Security with system alert permissions. |
ANDROID_ACCESS_USAGE_NOT_GRANTED | Access usage permissions not granted. | Grant Mobile Security with access usage permissions. |
MOBILE_ERROR_RETRIEVING_PUSHTOKEN | Mobile Security was unable to to retrieve push notification token from the database. | Open the app while the device has internet access. |
ANDROID_POST_NOTIFICATION_NOT_GRANTED | Post notification permission not granted. | Grant Mobile Security with post notification permissions. |
Something went wrong. Please try again later or contact your administrator. | Feature error. | Gather and review diagnostic logs. |
Activation error. An error with your activation link or token has occurred. Try again or contact your administrator. Error: #### | Activation error. | Try again later, or gather and review diagnostic logs. |
Network error. A connection error occurred. Check your connection and try again or contact your administrator. | Network or connection error. | Check the device's internet connectivity status. Try again later, or gather and review diagnostic logs. |
iOS errors and messages
Error or message | Reason | Resolution |
IOS_AD_BLOCKING_NOT_GRANTED | Ad Blocking is disabled. | Enable Ad blocking. |
IOS_AD_BLOCKING_RELOAD_ERROR | Ad Blocking extension needs to be reloaded. | Toggle Ad blocking Off and back On. |
IOS_WEB_PROTECTION_NOT_GRANTED | Web Protection is disabled. | Enable Web protection. |
IOS_WEB_PROTECTION_RELOAD_ERROR | Web Protection extension needs to be reloaded. | Toggle Web Protection Off and back On. |
MOBILE_ERROR_RETRIEVING_PUSHTOKEN | Mobile Security was unable to to retrieve push notification token from Firebase. | Open the app while the device has internet access. |
Something went wrong. Try again or contact your Admin. Error: 400 | Feature error. | Gather and review diagnostic logs. |
Activation error. Try again later or contact your admin. Error: #### | Activation error. | Try again later, or gather and review diagnostic logs. |
Device activation pending. | MDM activation error. | Gather and review diagnostic logs. |
Network error. Something went wrong. | MDM network error. | Check the device's internet connectivity status. Try again later, or gather and review diagnostic logs. |