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Status indicator error messages in Nebula

Updated: 

In the Nebula console, on the Endpoints page under the Status column, a Status indicator error message Warning_Filled.png means there is an issue on the endpoint. Click on the indicator to display the error message.

Error messages

Error/Description Resolution
Warning_Filled.png The Endpoint Detection and Response plugin on this endpoint didn’t start correctly. This needs your immediate attention, as files cannot be cleaned and no events can be logged.

To resolve this issue, see Endpoint didn't start correctly in Endpoint Detection and Response.
Warning_Filled.png The backup path specified for this server either does not exist or is not available. Please check the specified backup path is valid.

To resolve this issue, see Server Rollback Location is invalid using Endpoint Detection and Response.
Warning_Filled.png Your team has not yet granted this endpoint permission to allow full disk access (FDA). For the best protection, we highly recommend that you grant this endpoint access to this capability. 

To resolve this issue, see Mac endpoint missing Full Disk Access in Nebula.
Warning_Filled.png A missing Windows security update is required to update to the latest version. Protection updates will continue, but we cannot provide software updates without SHA-2 support.

To resolve this issue, see Windows 2019-09 Security Update for Windows devices running business products.
Warning_Filled.png An update is required to continue to receive product updates. Protection updates will continue, but you will be unable to utilize new products and features.

To resolve this issue, see Nebula endpoint software update May 5, 2022.
Warning_Filled.png Microsoft Base Filtering Engine (BFE) is disabled on this endpoint. Network Isolation will not work until this setting is enabled. For the best protection, we highly recommend that you enable this setting.

To resolve this issue, see Turn on Base Filtering Engine for your Nebula endpoints.
Warning_Filled.png EDR Kernel module is not running. Endpoint Detection and Response will not work on Linux until this is resolved.

To resolve this issue, see Kernel module not running in Endpoint Detection and Response.
Warning_Filled.png This operating system is not supported by EDR. Endpoint Detection and Response must be installed on a supported operating system. 

To resolve this issue, see System requirements for Nebula.
Warning_Filled.png Ensure your endpoint has .NET version 4.6.2 or higher to continue receiving product updates. Protection updates will continue, but you will be unable to utilize new products and features.

To resolve this issue, install .NET version 4.6.2 or higher. For more information, see System requirements for Nebula.
Warning_Filled.png Service and Process Protection could not be activated.

To resolve this issue, uninstall and reinstall the endpoint agent on the affected device. 
Warning_Filled.png The endpoint is not configured properly or has a problem. Please restart the endpoint agent service on the affected device, or contact support.

To resolve this issue, restart the endpoint agent or the device. If the error persists, contact Support.
Warning_Filled.png Failed to initialize the Firewall Management plugin.

To resolve this issue, restart the endpoint or contact Support.
Warning_Filled.png Windows Firewall is controlled by a Group Policy.

To resolve this issue, see Change Windows Firewall state with Group Policy Management Console.
Warning_Filled.png One or multiple firewall rules have invalid parameters.

To resolve this issue, Collect Endpoint Agent diagnostic logs in Nebula and contact Support.
Warning_Filled.png Firewall Management plugin is not supported on this OS.

To resolve this issue, use the minimum supported OS version Windows 10 or later. For more information, see Requirements for Firewall Management in Nebula. 
Warning_Filled.png The Browser Phishing Protection web extension couldn't be installed.

To resolve this issue, see Browser Phishing Protection installation failed - Nebula.
Warning_Filled.png The Browser Phishing Protection web extension couldn’t be installed because this endpoint is managed by an MDM (Mobile Device Management) solution.

To resolve this issue, add the configuration profile for the Browser Phishing Protection extension to your MDM. For more information, see Browser Phishing Protection MDM Deployment - Nebula.

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