This article explains what happens to your Nebula account after your contract or trial ends, including when and how account data is deleted, how to export your data beforehand, and how to reactivate your account if you decide to resubscribe.
Deletion
According to our policy, your Nebula account is automatically deleted 120 days after your contract or trial expires. During this timeframe, you can still delete your endpoints in Nebula to automatically uninstall the agent. For more information, check out Uninstall endpoints in Nebula. To request an early deletion, reach out to our Support team via Nebula or the chatbot.
Note: There is no notification sent when the deletion is processed, so be sure to export any information in Nebula you want saved beforehand. Most pages in Nebula have an export feature, but you can also create and manually generate reports in .csv or .pdf formats. For instructions, see Generate reports in Nebula.
To learn more about our privacy policy and the data we collect through our ThreatDown solutions, check out https://www.threatdown.com/legal/privacy-policy/
Reactivation
Reach out to your Account Manager to subscribe again to ThreatDown after your contract expired, provided the account hasn't been deleted yet. If you do not have their contact information:
- Log in to your cloud console and click your Profile Name > Contact Us in the top right corner to find the Sales contact information.
- Or fill out this form.